SHIPPING POLICY

STANDARD DELIVERY
We deliver all over Nigeria
Delivery cost will be determined during check out based on your location
Please allow 7-14 business days from payment date for your items to be delivered
We will use all reasonable endeavors to ensure these times are met, but cannot be held
responsible for dispatched parcels delayed by third parties, for example due to poor weather
conditions.

INTERNATIONAL DELIVERIES
 We use an airfreight service for all international deliveries. For advice on the countries we
deliver to please email us at info@issaandkendi.com.
 We use an airfreight service and transit time will be a maximum of 10 working days,
depending on the destination. A signature will be required on receipt.
 When ordering goods from our site for delivery overseas you may be subject to additional
import duties and taxes, which are levied once the order reaches the specified destination.
Any additional charges for customs clearance must be borne by you.  We have no control
over these charges and cannot predict what they may be.
 If you do not receive your order within 15 days, please contact on +234 7019388446 or email
us at info@issaandkendi.com.

REFUND/EXCHANGE POLICY
At this time we do not accept refunds. We however will accept exchanges if the shoes are the wrong size or are delivered damaged. We will accept exchanges within a 48 hour period provided the shoes have been unused and in their original condition. So we suggest the shoes are tried on a soft, gentle surface first (i.e carpet
and indoors) to avoid scuffing the soles or damaging the shoes. Returns that are damaged or dirtied will not be accepted and will be sent back to the customer with a rejected exchange. All packaging such as the dust bags and carrier bags should be included with your return.
To return an item for an exchange please clearly state this in an email to info@issaandkendi.com. Please note that for exchanges, items can only be replaced in a different size subject to availability.